The contract involved a Longgang hospital who provided volunteers for the Universiade.
Universiade is the world’s university games which was held in 2011 in Shenzhen.
The Training Need
Assist medical employees from a Longgang hospital acquire communication skills required at act as volunteer Universiade Goodwilll Ambassadors.
The Training Content
Training was designed totally by B-Able with a high level customization.
Training content focused on range of spoken skills to help medical volunteers assist Universiade competitors and build friendships with them.
The Training Program
There was essentially 2 parts to the structure:
Medical Communication Skills:
- Understand a sick/ injured foreign competitors’ problem & symptoms.
- Make a diagnostic medical action plan for sick/injured foreigner competitor.
Friendship Communication Skills:
- Enhance the trainee’s ability to socialize and Interact with foreign competitors effectively and confidently.
The End Result
The training solution allowed employees from different departments to learn a range of functional medical language and conversational networking techniques. This helped them become effective Universiade volunteers.