universiade shenzhen 2011

Modular Training Solution:

Specific Business Functions

The Client

The contract involved a Longgang hospital who provided volunteers for the Universiade.

Universiade is the world’s university games which was held in 2011 in Shenzhen.

The Training Need

Assist medical employees from a Longgang hospital acquire communication skills required at act as volunteer Universiade Goodwilll Ambassadors.

The Training Content

Training was designed totally by B-Able with a high level customization.

Training content focused on range of spoken skills to help medical volunteers assist Universiade competitors and build friendships with them.

The Training Program

There was essentially 2 parts to the structure:

Medical Communication Skills:

  • Understand a sick/ injured foreign competitors’ problem & symptoms.
  • Make a diagnostic medical action plan for sick/injured foreigner competitor.

Friendship Communication Skills:

  • Enhance the trainee’s ability to socialize and Interact with foreign competitors effectively and confidently.

The End Result

The training solution allowed employees from different departments to learn a range of functional medical language and conversational networking techniques. This helped them become effective Universiade volunteers.

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